Order Processing
- Orders are prepared within 24–48 hours after payment confirmation.
- Customers receive a tracking number by email once the parcel is dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on destination and package weight.
Shipping Methods
- We ship via trusted carriers (Colissimo, Delivengo, FedEx, UPS, Chronopost, DHL).
Estimated Delivery Times:
- Europe: 3–7 business days
- America: 5–10 business days
- Asia-Pacific: 7–14 business days
Standard Home Delivery – European Union
| Destination |
Courier Option |
Cost |
Free Shipping |
Delivery Time |
| France |
Colissimo, Chronopost |
From €5.95 (0–250 g) |
Above €100 |
2–3 business days |
| Germany, Italy, Belgium, Netherlands, Luxembourg, Austria, Spain |
FedEx, UPS, DHL |
From €9.98 (0–500 g) |
Above €100 |
3–7 business days |
| Denmark, Sweden, Switzerland, Ireland, Finland, Hungary, Portugal, Romania, Poland |
FedEx, UPS, DHL |
From €17 (0–500 g) |
Above €200 |
3–7 business days |
| Norway, Croatia, Slovenia, Slovakia, Monaco, Andorra, Mayotte, Guadeloupe, Martinique, Saint Barthélemy |
Colissimo, Chronopost |
From €51 (0–1000 g) |
Above €300 |
3–7 business days |
Standard Home Delivery – Non-European Destinations
| Destination |
Courier Option |
Cost |
Free Shipping |
Delivery Time |
| United States, Mexico, Argentina, Canada |
Chronopost, FedEx, UPS |
From $48 (0–500 g) |
Above $500 USD |
7–14 business days |
| Australia, New Zealand |
Delivengo, Colissimo |
From $35 (0–500 g) |
Above $500 USD |
7–14 business days |
| Cambodia, China, India, Indonesia, Japan, Kuwait, Hong Kong, Malaysia, Singapore, Thailand, Vietnam |
Delivengo, Colissimo, FedEx, UPS, Chronopost |
From $35 (0–500 g) |
Above $500 USD |
7–14 business days |
Return Window
- • Customers may return products within 14 days of receipt.
- • Items must be unopened, sealed, and in their original packaging.
Conditions
- • Returns are not accepted for products that have been opened, used, or damaged.
- • Proof of purchase (order confirmation or receipt) is required.
Return Procedure
- 1. Submit a request through our Contact Us form and include your order number.
- 2. Our team will provide instructions and the return address.
- 3. Ship the product back using a tracked courier service.
Refund Method
- • Refunds are issued to the original payment method.
- • Processing time: 5–10 business days after inspection of the returned item.
Return Costs
- • Return shipping costs are the responsibility of the customer unless the product was defective or incorrectly shipped.
- • For defective or incorrectly shipped items, GHO AHK SPRL covers the return shipping costs.
